Order Processing

Order processing is the time it takes from when you place your order on our site to when it gets packed up and shipped out. This usually takes 1-2 business days.

Once your order is placed, we have a very limited window to make any changes or cancellations. If you require an order change or cancellation, please let us know as soon as possible by emailing us at contact@ilashsg.com. We can't guarantee that we'll be able to catch your order before it gets to our warehouse for fulfilment, but we'll try our absolute best!

Please note that during holidays, new product launches, restocks and promotions, order processing times may be subject to delays. We thank you in advance for your understanding!

Delivery and Shipping Costs

Please note delivery times do not include order processing times.

Singapore

We provide free shipping within Singapore with no minimum spend. Once your order ships, it will arrive in 2-3 working days via Ninja Van, and can be tracked at: Ninja Van tracking

International

For Malaysia and international orders and shipping, please visit our regional websites:

Global: www.ilashglobal.com
Malaysia: www.ilashmy.com

Damaged and Missing Items

Damaged

We take full responsibility for damaged products due to manufacturing defects. Please send us a photo at contact@ilashsg.com, and we'll be happy to figure out a solution.

Missing

If your package has been marked delivered but you can't locate it, please allow 3 business days from the delivered date on the tracking number, as some carriers may experience delays in their tracking. If by the 3rd business day you still cannot locate your order, please reach out to us.

Returns and Exchanges

We are happy to accept returns and issue replacements for faulty items, however we do not offer refunds for change of mind.

To be eligible for a return, your item must be purchased on ilashsg.com and needs to be unopened/unused. We reserve the right to refuse an exchange should a returned product not meet these requirements, or if the product has been damaged by the recipient due to lack of care.

Case	Return Period	Postage Paid By	Options
Received different items	15 days from delivery	ILASH SG	Exchange / Store credit / Refund
Faulty item*	Anytime	ILASH SG	Exchange / Store credit / Refund

*We take full responsibility for damaged or defective products as noted above. Additionally, we understand that everyone's skin is different and may react to our products and ingredients. If you aren't fully satisfied with your purchase, please let us know!

Customer Care

For all customer enquiries, you can email us at contact@ilashsg.com. Our business hours are Monday to Friday, 9am to 5pm (GMT+8), excluding public holidays.